design cafe



Privacy Policy

We at designcafe.xyz ("designcafe," "we," "us," or "our") know that our customers ("you," "your," or "yourself") care about how your personal information is used and shared, and we take your privacy very seriously. Please read the following to learn more about our Privacy Policy. By visiting or using the www.designcafe.xyz website and domain name, any other linked pages, content and any other services we offer from time to time in connection with any of the foregoing (collectively, the "Website"), you agree to the practices and policies set forth in this Privacy Policy, and you hereby acknowledge and consent to our collection and use of your information as described in this Privacy Policy.

We collect only such information from you as we need to help serve you better and we strive to protect all information shared with us..We do everything we reasonably can to protect your rights of privacy on systems and the Website controlled by us, but we are not liable for any unauthorised or unlawful disclosures of your personal and confidential information made by third parties who are not subject to our control, for example advertisers and websites that have links to our Website. You should take note that the information and privacy practices of our business partners, advertisers, sponsors or other sites to which we provide hyperlinks, may be different from ours. This privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this document periodically.

  • Information about your personal identity such as gender, marital status, age, preferences, likes and dislikes etc.
  • Your financial information such as your banking details to help us complete the transaction, Your contact details such as your physical addresses, postal addresses, telephone numbers etc.
  • In the case you connect with facebook (a) publicly available information of you, likes and dislikes, etc. (b) Payment and Account Information: Your account history with us including (without limitation) all billing information and communications, payment history etc. (c) Service Usage: Information about your navigation using our Services, for example the URLs of websites, which you visit and from which you request downloads. (d) Log information:Information such as your web request, IP address, browser type, browser language, date and time of request. (e) Transactional Information: Transactional history (other than banking details) about your e-commerce activities. (f) Correspondence Information: Content, information about your correspondents, and the destination/origin of
  • We do not for any reason whatsoever sell your Personal Information to any third party all the information we collect is to help us run our business and help us serve you better.

    We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We use Internet standard encryption technology to scramble your personal data when you transmit it to us. This process is known as SSL (secure sockets layer) and we are constantly updating our technology to provide you with the maximum practicable level of security.

    We collect your Profiling and Account Information for the following reasons:

  • To send periodic emails and keep you updated with the latest trends, offers or your order status.
  • To allow us to know you and create designs for your home and serve you better
  • To personalize your experience (Your information helps us to better respond to your individual needs)
  • To improve our website
  • To improve customer service
  • To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for theWe collect your Profiling and Account Information for the following reasons: express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey or other site feature
  • We may be required to divulge your information under the following circumstances

    If we are required to intercept, disclose, monitor and/or store your Personal Information: (a) By law (b) To conduct our business (c) To secure our systems and ensure the privacy of our users (d) To enforce our own rights, we will do so in the manner as prescribed by law. Such interception, disclosure, monitoring and storage may take place without your knowledge. In that case, we will not be liable to you or any third party for any damages howsoever arising from such interception, disclosure, monitoring and storage. We may under certain circumstances procure an element of the Services from a third party service provider. To the extent that it may be necessary, and solely for the purposes of providing the Service to you, you agree that we may disclose to such third party any of your Personal Information that may be necessary for the procurement of services from the third party.





    Warranty
    Duration

    Product warranty is valid for a period of 5 years. Each product warranty is in effect from the date of installation or invoice.

    Terms & Conditions of Warranty
    • The warranty is applicable only to furniture made and installed by designcafe.
    • A valid proof of purchase or warranty card must be shown to avail the warranty.
    • Upon approval of warranty claim, the product will be repaired or replaced with the same or comparable product with a value not higher than the price of the original product purchased.
    • Due to material and finish variation the replaced product may not be an exact replica of the installed product and there may be some variation due to batch differences in laminate, veneer or any other used material.
    • In the event that repair work has been done to a product without any authorisation from DesignCafe, the product's warranty coverage is automatically void.
    • Warranty terms and conditions are fixed, non-negotiable, non-transferable and only benefits the original purchasers of the product.

    This warranty is not applicable:
    • To products or furniture that have been stored or assembled incorrectly, used inappropriately, abused, altered, misused, or cleaned with wrong methods of cleaning or cleaning products or material.
    • Unusual wear and tear, scratches, cuts or damage caused by impacts or accidents or by abnormal or unintended use of the product or furniture.
    • If products have been placed in a humid environment or if the products have been used for non-domestic purposes or outdoors (unless otherwise stated)
    • To consequential or incidental damages
    • Our quality control teams decision on warranty validity or damage is final and binding on the purchaser.




    Payments
    Bank wire transfer

    If you wish to pay by bank transfer, payments will be made to: Account/Beneficiary Name: GS E-COMMERCE PRIVATE LIMITED Bank Name: HDFC BANK LTD, Account Number: 50200013742052 Bank IFSC Code: HDFC0000053 Swift Code: HDFCINBB

    Online payments

    We accept all major credit/debit cards from local banks.

    Transaction Security Guarantee

    DesignCafe respects your financial privacy and we guarantee the security of all online transactions made with us. Transactions are secured via PayU, which is VeriSign Secured and Payment Card Industry (PCI) compliant. The VeriSign Secured Seal is the most trusted security mark for online transactions. Payment Card Industry (PCI) and PayU are under strict global information security standards defined for organizations handling credit holder information.

    Transaction Failures

    In the event of a failed transaction or any error during your transaction, you need not worry as no amount is deducted from your credit or debit card. Failed transactions may be due to multiple reasons such as unstable internet connection and/or incorrect billing information provided. Should you encounter further difficulties in securing your payment, please feel free to contact us at +91 80 48903241 or email us on accounts@designcafe.xyz and we will immediately attend to your billing concerns.

    Order Cancellations

    You can cancel your order anytime after the payment of the booking amount and before the payment of advance to proceed to manufacturing.

    The booking amount of Rs.1000 is refundable if booked online for any look and will be refunded to you within 15 days of cancelling your order.





    Delivery

    DesignCafe wants to ensure that your shopping & interior design experience is smooth and hassle-free. We ensure that all products ordered or that are part of your finalised design are shipped to you from our factories with great care and effort. Our team also tracks delivery to ensure that all products reach your home on time.

    DesignCafe currently delivers to all locations in Bangalore.

    For all confirmed orders to be delivered via standard delivery option, the estimated delivery time is 45 days from date of payment of 50% advance and confirmation of all design details.

    While we ensure that you receive your orders within the delivery time indicated in our shipping policies, unforeseen and uncontrollable events may cause the delay of your delivery. We will contact you in the event of any disruption. We are also dependent on your site conditions being conducive to installation and certain dependencies on your builder if your project is still under construction.

    Assembly/Installation

    Highly trained members of our team will assemble and install all furniture, interior fittings and decor purchased online from designcafe.xyz. Our teams will ensure that the final installation is seamless. Our aim is to ensure that you can move into your dream home with the utmost of ease and cherish the day forever.

    Return / Exchange / Refund

    DesignCafe wants you to be happy and enjoy your dream home.

    Though our Quality Control team carefully inspects every single item leaving our factory, there might be chances that goods can be damaged during installation or may come with some factory flaws. We only request from you that you inform our delivery team immediately, even as soon as receiving your package. It helps us logistically prepare the replacement of your order.

    Customers are required to inform us of any issue concerning purchases delivered within 24 hours of the receipt of goods. After 24 hours of the order delivery, DesignCafe will consider returns of goods on case by case basis. In case of returns, the amount paid for the order will be refunded within 15 days of the order delivery.

    • The original invoice must be presented upon returning the merchandise.
    • Any non-factory defects and damages post-delivery to customers are not valid for returns, replacements, and/or refunds since we will not be able to establish cause.
    • Our quality control team will inspect any items marked for a refund or return.
    • Only when it passes our standard quality test will we be able to fully refund your purchase.
    • Note that taxes and duties paid on your purchase are non-refundable.
    • Refunds are payable in the exact same method of payment.
    • A full refund will only be provided in the event that the same product is not available for replacement.
    • Our Quality teams decision of replacement or refund is final and binding.




    Terms & Conditions

    PLEASE READ THIS TERMS OF SERVICE AGREEMENT CAREFULLY. BY USING THIS WEBSITE OR ORDERING PRODUCTS FROM THIS WEBSITE OR BOOKING A DESIGN APPOINTMENT WHICH LEADS TO AN ORDERYOU'RE YOUR HOME INTERIORS EITHER ONLINE OR OFFLINE YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.

    This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

    This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.designcafe.xyz website.

    The domain name www.designcafe.xyz (hereinafter referred to as "Website") and the brand design cafe is owned by GS E-Commerce Pvt Ltd. a company incorporated under the Companies Act, 1956 with its registered office at No,41, 2nd Floor, Medsoft Bldg,Kanakapura Main Road, Basavanagudi, Bangalore 560004, Karnataka, India (hereinafter referred to as "Design Cafe").

    This Terms of Service Agreement (the "Agreement") governs your use of this website, www.designcafe.xyz (the "Website"), Design Cafe offer of products for purchase on this Website, or your purchase of products available on this Website. This Agreement includes, and incorporates by this reference, the policies and guidelines referenced below. Design Cafe reserves the right to change or revise the terms and conditions of this Agreement at any time by posting any changes or a revised Agreement on this Website. Design Cafe will alert you that changes or revisions have been made by indicating on the top of this Agreement the date it was last revised. The changed or revised Agreement will be effective immediately after it is posted on this Website. Your use of the Website following the posting any such changes or of a revised Agreement will constitute your acceptance of any such changes or revisions. Design Cafe encourages you to review this Agreement whenever you visit the Website to make sure that you understand the terms and conditions governing use of the Website. This Agreement does not alter in any way the terms or conditions of any other written agreement you may have with Design Cafe for other products or services. If you do not agree to this Agreement (including any referenced policies or guidelines), please immediately terminate your use of the Website. If you would like to print this Agreement, please click the print button on your browser toolbar.

    I. PRODUCTS

    Terms of Offer. This Website offers for sale certain products & design services and interior installations hereafter collectively called (the "Products"). By placing an order for Products through this Website or Offline at our studio or any other place of business , you agree to the terms set forth in this Agreement.

    Customer Solicitation: Unless you notify our third party call center reps or direct Design Cafe sales reps, while they are calling you, of your desire to opt out from further direct company communications and solicitations, you are agreeing to continue to receive further emails and call solicitations Design Cafe and its designated in house or third party call team(s).

    Opt Out Procedure: We provide 2 easy ways to opt out of from future solicitations. 1. You may use the opt out link found in any email solicitation that you may receive. 2. You may also choose to opt out, via sending your email address to behindthescenes@designcafe.xyz. 3. You may send a written remove request to No,41, 2nd Floor, Medsoft Bldg,Kanakapura Main Road, Basavanagudi, Bangalore 560004, Karnataka, India

    Proprietary Rights. Design Cafe has proprietary rights and trade secrets in the Products. You may not copy, reproduce, resell or redistribute any Product manufactured and/or distributed by Design Cafe. Design Cafe also has rights to all trademarks and trade dress and specific layouts of this webpage, including calls to action, text placement, images and other information.

    Sales Tax. If you purchase any Products, you will be responsible for paying any applicable sales tax. Sales tax is included in the price of all our products at the current rate. If there is a revision in the government rate of Taxation between the time of order to the time of delivery or installation you are liable to pay the difference.

    II. WEBSITE

    Content; Intellectual Property; Third Party Links. In addition to making Products available, this Website also may offer information and marketing materials. This Website also offers information, both directly and through indirect links to third-party websites, about Interior Design & Decor. Design Cafe does not always create the information offered on this Website; instead the information is often gathered from other sources. To the extent that Design Cafe does create the content on this Website, such content is protected by intellectual property laws of the India, foreign nations, and international bodies. Unauthorized use of the material may violate copyright, trademark, and/or other laws. You acknowledge that your use of the content on this Website is for personal, noncommercial use. Any links to third-party websites are provided solely as a convenience to you. Design Cafe does not endorse the contents on any such third-party websites. Design Cafe is not responsible for the content of or any damage that may result from your access to or reliance on these third-party websites. If you link to third-party websites, you do so at your own risk.

    Use of Website; Design Cafe is not responsible for any damages resulting from use of this website by anyone. You will not use the Website for illegal purposes. You will (1) abide by all applicable local, state, national, and international laws and regulations in your use of the Website (including laws regarding intellectual property), (2) not interfere with or disrupt the use and enjoyment of the Website by other users, (3) not resell material on the Website, (4) not engage, directly or indirectly, in transmission of "spam", chain letters, junk mail or any other type of unsolicited communication, and (5) not defame, harass, abuse, or disrupt other users of the Website

    License. By using this Website, you are granted a limited, non-exclusive, non- transferable right to use the content and materials on the Website in connection with your normal, noncommercial, use of the Website. You may not copy, reproduce, transmit, distribute, or create derivative works of such content or information without express written authorization from Design Cafe or the applicable third party (if third party content is at issue).

    Posting. By posting, storing, or transmitting any content on the Website, you hereby grant Design Cafe a perpetual, worldwide, non-exclusive, royalty-free, assignable, right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit and assign such content in any form, in all media now known or hereinafter created, anywhere in the world. Design Cafe does not have the ability to control the nature of the user-generated content offered through the Website. You are solely responsible for your interactions with other users of the Website and any content you post. Design Cafe is not liable for any damage or harm resulting from any posts by or interactions between users. Design Cafe reserves the right, but has no obligation, to monitor interactions between and among users of the Website and to remove any content Design Cafe deems objectionable at its sole discretion.

    III. DISCLAIMER OF WARRANTIES

    YOUR USE OF THIS WEBSITE AND/OR PRODUCTS ARE AT YOUR SOLE RISK. THE WEBSITE AND PRODUCTS ARE OFFERED ON AN "AS IS INSTALLED BASIS. DESIGN CAFE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT WITH RESPECT TO THE PRODUCTS OR WEBSITE CONTENT, OR ANY RELIANCE UPON OR USE OF THE WEBSITE CONTENT OR PRODUCTS.

    ANY WARRANTY GIVEN BY DESIGN CAFÉ ON ITS PRODUCTS IS AT ITS SOLE DISCRETION.

    WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, DESIGN CAFE MAKES NO WARRANTY:

    THAT THE INFORMATION PROVIDED ON THIS WEBSITE IS ACCURATE, RELIABLE, COMPLETE, OR TIMELY.

    THAT THE LINKS TO THIRD-PARTY WEBSITES ARE TO INFORMATION THAT IS ACCURATE, RELIABLE, COMPLETE, OR TIMELY.

    NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THIS WEBSITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. 

    AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PRODUCTS OR THAT DEFECTS IN PRODUCTS WILL BE CORRECTED.

    REGARDING ANY PRODUCTS PURCHASED OR OBTAINED THROUGH THE WEBSITE.

    SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN

    WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

    V. INDEMNIFICATION

    You will release, indemnify, defend and hold harmless Design Cafe, and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorneys fees and expenses, of third parties relating to or arising out of (1) this Agreement or the breach of your warranties, representations and obligations under this Agreement; (2) the Website content or your use of the Website content; (3) the Products or your use of the Products (including Trial Products); (4) any intellectual property or other proprietary right of any person or entity; (5) your violation of any provision of this Agreement; or (6) any information or data you supplied to Design Cafe. When Design Cafe is threatened with suit or sued by a third party, Design Cafe may seek written assurances from you concerning your promise to indemnify Design Cafe; your failure to provide such assurances may be considered by Design Cafe to be a material breach of this Agreement. Design Cafe will have the right to participate in any defense by you of a third-party claim related to your use of any of the Website content or Products, with counsel of Design Cafe choice at its expense. Design Cafe will reasonably cooperate in any defense by you of a third-party claim at your request and expense. You will have sole responsibility to defend Design Cafe against any claim, but you must receive Design Cafe prior written consent regarding any related settlement. The terms of this provision will survive any termination or cancellation of this Agreement or your use of the Website or Products.

    VI. PRIVACY

    Design Cafe believes strongly in protecting user privacy. Please refer to Design Cafe privacy policy, incorporated by reference herein, that is posted on the Website.

    VI. AGREEMENT TO BE BOUND

    By using this Website or ordering Products, you acknowledge that you have read and agree to be bound by this Agreement and all terms and conditions on this Website.

    VIII. GENERAL

    Force Majeure. Design Cafe will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockout, or boycott.

    Cessation of Operation. Design Cafe may at any time, in its sole discretion and without advance notice to you, cease operation of the Website and distribution of the Products.

    Entire Agreement. This Agreement comprises the entire agreement between you and Design Cafe and supersedes any prior agreements pertaining to the subject matter contained herein.

    Effect of Waiver. The failure of Design Cafe to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.

    Governing Law; Jurisdiction. This Website originates from the Bangalore, Karnatka This Agreement will be governed by the laws of the State of Karnatka, India without regard to its conflict of law principles to the contrary. Neither you nor Design Cafe will commence or prosecute any suit, proceeding or claim to enforce the provisions of this Agreement, to recover damages for breach of or default of this Agreement, or otherwise arising under or by reason of this Agreement, other than in courts located in City of Bangalore. By using this Website or ordering Products, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim arising under or by reason of this Agreement. You hereby waive any right to trial by jury arising out of this Agreement and any related documents.

    Statute of Limitation. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Website or Products or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.

    Waiver of Class Action Rights. BY ENTERING INTO THIS AGREEMENT, YOU HEREBY IRREVOCABLY WAIVE ANY RIGHT YOU MAY HAVE TO JOIN CLAIMS WITH THOSE OF OTHER IN THE FORM OF A CLASS ACTION OR SIMILAR PROCEDURAL DEVICE. ANY CLAIMS ARISING OUT OF, RELATING TO, OR CONNECTION WITH THIS AGREEMENT MUST BE ASSERTED INDIVIDUALLY.

    Termination. Design Cafe reserves the right to terminate your access to the Website if it reasonably believes, in its sole discretion, that you have breached any of the terms and conditions of this Agreement. Following termination, you will not be permitted to use the Website and Design Cafe may, in its sole discretion and without advance notice to you, cancel any outstanding orders for Products. If your access to the Website is terminated, Design Cafe reserves the right to exercise whatever means it deems necessary to prevent unauthorized access of the Website. This Agreement will survive indefinitely unless and until Design Cafe chooses, in its sole discretion and without advance to you, to terminate it.

    Domestic Use. Design Cafe makes no representation that the Website or Products are appropriate or available for use in locations outside India. Users who access the Website from outside India do so at their own risk and initiative and must bear all responsibility for compliance with any applicable local laws.

    Assignment. You may not assign your rights and obligations under this Agreement to anyone. Design Cafe may assign its rights and obligations under this Agreement in its sole discretion and without advance notice to you.

    BY USING THIS WEBSITE OR ORDERING PRODUCTS FROM OR THROUGH DESIGN CAFE AT ITS OFFICE YOU AGREE

    TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.